HEALTH & BENEFITS
Finding Providers and Cost of Care:
In compliance with the Transparency in Coverage Rule, UnitedHealthcare creates and publishes the Machine-Readable Files on behalf of the EPC. Beginning July 1, 2022, UnitedHealthcare will publish the MRFs for the plans we administer and maintain. These files will be published on the website listed below and will be updated on the first day of each month.
As of July 1, 2022, to link to the Machine-Readable Files, please click on the URL provided: transparency-in-coverage.uhc.com.
These files follow the Centers for Medicare & Medicaid Services (CMS) defined layout and are in the CMS approved format (JSON) and are not meant for a consumer-friendly search of rates, benefits, or cost sharing. Please refer to the member resources available through MyUHC.com for this information. Directions for the MyUHC.com site can be found here.
Claim Problems, Coverage Questions:
- Check the website for detailed claim information – it’s the quickest way to find out if they have received and processed your claim.
- Call Customer Service – Have your ID card in hand. You’ll need your unique ID number for security purposes.
- If UHC is not able to resolve your problem, contact the EPC Benefits Team at 937-890-3725 or 1-800-589-6684.
Eligibility & Enrollment: New employees have 31 days to enroll in the dental plan. Also, newborn children must be enrolled within 31 days of birth to be covered. Those who do not enroll when first eligible can do so during your district’s Open Enrollment period. Contact your district Treasurer or HR Director for specific dates. For more details on eligibility and enrollment, please refer to the plan booklet.