ANTHEM Blue Access Preferred Provider Organization (PPO)


Customer Service 1-800-552-9159 

Claim Problems, Coverage Questions:

  1. Check the website for detailed claim information – it’s the quickest way to find out if they’ve received and processed your claim.
  2. Download the Sydney App
  3. Call Customer Service – Have your ID Card in hand.  You’ll need your unique ID number for security purposes.
  4. If Anthem is not able to resolve your problem, contact the EPC Benefits Team at 937-890-3725.
  5. To get a new ID card – log on to  If you have never created a login, use your SSN (no dashes or spaces) as you ID number.  Once logged in, you can print the pdf ID card, order a new one, and upload the card to your phone.  You can also view your ID card on the Sydney App.